> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mithunai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset a forgotten password

> Get a link by email to choose a new password, without asking anyone. How long the link lasts, and what changing your password signs out.

If you have forgotten your password, you can choose a new one yourself.

1. On the sign-in screen, choose **Forgot password?**
2. Enter the email address you sign in with and press **Send reset link**.
3. Open the email and follow the link.
4. Choose a new password: at least 8 characters, with a letter and a number.
5. Sign in with the new password.

The screen says the same thing whatever address you enter ("if that address has an account, we have sent it a link"), so nobody can use it to find out who has an account.

## Good to know

* **The link works once and for 30 minutes.** Asking again sends a new link, and the earlier one stops working.
* **Changing your password signs you out of the console on every device**, and stops your sign-ins to Chat, Agents and the Gateway from being renewed. Anyone who had your old password loses access with it.
* **At most three reset emails an hour** are sent to one address. If one does not arrive, check your spam folder before asking again.
* Nothing about your account changes until you use the link. If you did not ask for a reset, ignore the email.

> [!NOTE]
>
> This needs the deployment to be able to send email. If it cannot, the screen says email is not set
> up and to ask an administrator. The person who runs your deployment can then set a password for
> you. Password reset is in beta: a test message from the hosted service has arrived in a real
> inbox, but the reset message itself has not yet been tried with a real address.


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