> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mithunai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# See what people ask most

> Top questions lists what people asked most in the last 7, 30 or 90 days, with questions that mean the same counted together. Never who asked.

**Top questions** lists what people asked your assistants most in the last 7, 30 or 90 days, with questions that mean the same thing counted together. It never shows who asked. Use it to see what your users actually want to know, and to check that your content answers the questions that come up most.

## What each row shows

| Column | Meaning |
| - | - |
| **Question** | The wording most people used for it |
| **Times asked** | How many times it was asked in the period |
| **Answered** | How many of those the assistant answered |
| **Not answered** | How many the assistant declined because its sources did not cover it |
| **Asked from** | Where it was asked: the console, an API key or MCP client, or the [website widget](https://docs.mithunai.com/channels/widget.md) |

A question with a high **Not answered** count is a gap worth filling first. [Coverage gaps](https://docs.mithunai.com/analyze/coverage-gaps.md) lists those questions one by one.

Filter to one assistant to see what that assistant is asked.

## What it never shows

The page never shows who asked, when a question was asked, or which conversation it came from, and there is no way to open a question onto the conversations behind it. To read a conversation, use [Conversations](https://docs.mithunai.com/analyze/conversations.md).

**A question is listed only once at least three different people have asked it.** A question asked by one or two people is that person's question, so it is counted in a line under the table and its wording is not shown. Your platform operator can raise this number for your organization, but it is never lower than three.

What counts as "different people":

* People who use the console are counted once each, however many conversations they start.
* Website widget visitors and API users are counted per conversation, because the platform does not identify them. One visitor who asks the same thing in three separate conversations counts three times.

## The wording is still someone's words

The wording shown is the one most people used. Before it is shown, email addresses become `[email]`, long numbers such as phone, order and card numbers become `[number]`, and recognized secrets such as API keys are removed. Names, places and other details have no pattern to recognize and are shown as written. Treat the page, and any export of it, as you would your colleagues' and customers' own messages.

## How similar questions are counted together

Questions that mean the same thing are counted as one row, even when they use different words: "How do I log in?" and "Where can I sign in?" are one question. Questions worded almost identically are always counted together.

If the page says **Grouped by wording only**, questions were compared by their words alone, so the same question in different words appears as separate rows and may stay below the three-person threshold. This happens when the platform cannot reach its embedding model, or your operator has turned this off. A notice saying **less common questions were grouped by wording only** means the most asked questions were compared by meaning and the rest by words.

In a very busy period the page covers the most recent 2,000 questions, and says so.

> [!NOTE]
>
> Top questions is in **beta**. How closely two questions must match to count as one has not yet
> been checked against the embedding models deployments use in production, so expect the odd pair
> grouped that should stay apart, or kept apart that belongs together.

## Export

**Export CSV** downloads the list as shown on the page: question, times asked, answered, not answered and where it was asked from. It is built in your browser.

## Who can see top questions

Owners and Administrators only, because it shows wording other people used. Every view of it is recorded in the organization's audit trail.

## With the API

[List top questions](https://docs.mithunai.com/api-reference/analytics/list-top-questions.md) returns the same list.


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