> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mithunai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Read the confidence threshold

> Whether Zendesk is connected, and the confidence a drafted Support reply must reach.

Requires `agent.read`. `threshold` is a number from 0 to 1, or `null` when none is set.

> [!WARNING]
>
> AI employees are in **beta**. Every route answers `404` unless your deployment has switched the
> beta on. See [Test on past tickets](https://docs.mithunai.com/team/test-on-past-tickets.md). This has not yet run on a real
> Zendesk account.

## Response

**connected** `boolean`

Whether Zendesk is connected to the Support inbox.

**threshold** `number | null`

The threshold, or `null`: off.


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