> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mithunai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Read whether new tickets are picked up

> Whether new helpdesk tickets are picked up, when it last checked and what it found.

Requires `agent.read`.

> [!WARNING]
>
> AI employees are in **beta**. Every route answers `404` unless your deployment has switched the
> beta on, and these routes need a second switch, off by default. See [Work that arrives by
> itself](https://docs.mithunai.com/team/work-that-arrives-by-itself.md). This has never run against a real Zendesk, Freshdesk
> or Intercom account.

## Response

**connected** `boolean` *required*

Whether a helpdesk is connected to the Support inbox. It cannot be turned on until one is.

**helpdesk** `string | null` *required*

Which helpdesk the Support inbox reads: `zendesk`, `freshdesk` or `intercom`. `null` when none is
connected.

**enabled** `boolean` *required*

Whether it is on.

**assistant\_id** `string | null` *required*

The assistant whose knowledge answers these tickets. Without one they go to your team.

**enabled\_by** `string | null` *required*

Who each check acts as. It stops if they lose the role.

**enabled\_at** `string | null` *required*

When it was turned on. Tickets created before this are not picked up.

**last\_checked\_at** `string | null` *required*

When it last looked. `null` until it has.

**problem** `string` *required*

A sentence about the last check, or empty. Never words of the helpdesk's or a ticket's.

**picked\_up\_today** `integer` *required*

Tickets filed this UTC day.

**daily\_limit** `integer` *required*

How many one organisation may file per UTC day.

**recent** `object[]` *required*

The latest few, newest first: `task_id`, `title`, `reference`, `status` and `created_at`. A title
is the ticket's own, and is text and nothing else.


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