> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mithunai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set the confidence threshold

> Below it, a drafted Support reply becomes a hand-off to a person that tags the Zendesk ticket.

Below the threshold a reply is not drafted: the ticket is handed to a person, and in Zendesk the hand-off adds the tag `needs_a_person`. Either way it waits for approval. Answers `409` until Zendesk is connected. Requires owner or admin, signed in. Audited.

> [!WARNING]
>
> AI employees are in **beta**. Every route answers `404` unless your deployment has switched the
> beta on. See [Test on past tickets](https://docs.mithunai.com/team/test-on-past-tickets.md). This has not yet run on a real
> Zendesk account.

## Body

**threshold** `number | null` *required*

From 0 to 1, or `null` to turn it off.

## Response

As [Read the confidence threshold](https://docs.mithunai.com/api-reference/employees/get-confidence-threshold.md) returns.


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