> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mithunai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Turn picking up new tickets on or off

> Have the Support employee file new Zendesk tickets by itself. It only ever proposes.

On, a check every five minutes reads tickets still new in Zendesk and created since, and files each as
Support work, once. Anything with an outside effect waits for a person, whatever your approval policy
says. Each check acts as whoever turned this on, and stops if they lose the role. Answers `409` until
Zendesk is connected to the Support inbox. Requires owner or admin, signed in. Audited.

> [!WARNING]
>
> AI employees are in **beta**. Every route answers `404` unless your deployment has switched the
> beta on, and these routes need a second switch, off by default. See [Work that arrives by
> itself](https://docs.mithunai.com/team/work-that-arrives-by-itself.md). This has never run against a real Zendesk account.

## Body

**enabled** `boolean` *required*

`true` or `false`.

**assistant\_id** `string`

The assistant whose knowledge answers these tickets. Without one they go to your team.

## Response

As [Read whether new tickets are picked up](https://docs.mithunai.com/api-reference/employees/get-ticket-intake.md) returns.


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