> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mithunai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Start a simulation on past solved tickets

> Run the Support employee on recently solved Zendesk tickets. It only reads.

Reads your most recently solved tickets and asks the assistant once for each, so each counts against your monthly allowance. Nothing is sent, filed or tagged. It runs in the background: read the run until `status` is `done`. One at a time and five a day: `409` while one runs or until Zendesk is connected, `429` past the day's runs. Requires owner or admin, signed in. Audited.

> [!WARNING]
>
> AI employees are in **beta**. Every route answers `404` unless your deployment has switched the
> beta on. See [Test on past tickets](https://docs.mithunai.com/team/test-on-past-tickets.md). This has not yet run on a real
> Zendesk account.

## Body

**assistant\_id** `string` *required*

The assistant whose knowledge answers the tickets.

**count** `integer` (default: 5)

How many tickets, from 1 to 10.

## Response

`202`, and the run, queued. See [Read a test](https://docs.mithunai.com/api-reference/employees/get-simulation.md).


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