> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mithunai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Request access to MITHUNAI

> How a new company asks for MITHUNAI: the Request access form, the confirming email, what happens during review, and choosing your password once approved.

To start using MITHUNAI, fill in **Request access** on the sign-in screen, confirm your email address from the link we send, and wait for the MITHUNAI team to approve the request. Approval creates your organisation with you as its **Owner** and emails you a link to choose your password.

If your organisation already uses MITHUNAI, you do not need to request access: ask an Owner or Administrator to [invite you by email](https://docs.mithunai.com/administration/invitations.md).

## Request access

1. On the sign-in screen, choose **Request access**.
2. Enter your name, your work email address and your company. Add a note if there is anything the team should know, such as what you want to answer questions about.
3. Press **Request access**. The screen says **Check your email**.
4. Open the email and follow the link within 24 hours. The screen says your email is confirmed and your request is with the team.

Nobody sees the request until you confirm the address. The screen says the same thing whatever address you enter, so nobody can use the form to find out who is already a customer.

## When it is approved

You get an email saying your organisation is ready.

* **New to MITHUNAI:** the email has a link to **choose your password**. It works once and for 7 days. Choose a password with at least 8 characters, a letter and a number, then sign in with your email address. If the link has stopped working, choose **Forgot password?** on the sign-in screen and enter the same address; see [Password reset](https://docs.mithunai.com/administration/password-reset.md).
* **You already have a MITHUNAI account with that address:** sign in with the password you already have. The new organisation is the one you land in.

You are the organisation's Owner. Next, [connect your first sources](https://docs.mithunai.com/get-started/onboarding.md) and [invite your colleagues](https://docs.mithunai.com/administration/invitations.md).

If the request is not approved, you get an email saying so, with the reason when the team gives one.

## Good to know

* **One request at a time per address.** Asking again before you confirm sends a fresh link and the earlier one stops working. Asking again after you confirm sends nothing; there is nothing more to do until there is a decision.
* **At most three confirmation emails an hour** go to one address. If one does not arrive, check your spam folder before asking again.
* **Your organisation starts with a monthly answer allowance** set by the MITHUNAI team; see [Usage and limits](https://docs.mithunai.com/analyze/usage-and-limits.md).

> [!NOTE]
>
> Requesting access needs the deployment to be able to send email. If it cannot, the form says email
> is not set up and links to the support address instead. Request access is in beta: a test message
> from the hosted service has arrived in a real inbox, but the emails this flow sends have not yet
> been tried with a real address.


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