> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mithunai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions about MITHUNAI

> Does the assistant make things up? Is my content used to train models? Can another customer's data reach my answers? What evaluators and developers ask most.

Short answers to what evaluators and developers ask most, each linking to the page that covers it in full. In one line: MITHUNAI answers questions from your own documentation, repositories and files, cites the passages behind every answer, and says it does not know when your content does not cover the question.

<AccordionGroup>
  <Accordion title="What is MITHUNAI?">
    An AI knowledge and answer platform. You connect your documentation, repositories and files; MITHUNAI ingests and indexes them and answers questions about them with citations, through a website widget, an HTTP API, an MCP server and its own console.
  </Accordion>

  <Accordion title="Does the assistant make things up?">
    It is built not to. Answers are generated from passages retrieved from your content and checked
    against them. When the evidence does not support an answer, the assistant says it does not know.
    See [How answers work](/concepts/how-answers-work).
  </Accordion>

  <Accordion title="Why does the assistant say it doesn't know?">
    Because your content did not support an answer. That is the product working as intended. Each
    abstention points at a gap in your content; the [unanswered questions
    report](/administration/analytics) collects them.
  </Accordion>

  <Accordion title="Can it fall back to the model's general knowledge?">
    No, deliberately. A general-knowledge answer about your product is a guess presented under your
    brand. Guidance cannot override this.
  </Accordion>

  <Accordion title="How do readers know an answer is right?">
    Every answer lists citations to the passages it used, with a title, link and excerpt. Citations
    come from the retrieved evidence, not from the model, so they point at real passages.
  </Accordion>

  <Accordion title="Is my content used to train models?">
    MITHUNAI does not train models on your content. To answer a question, relevant passages are sent
    to your deployment's configured model provider under that provider's terms.
  </Accordion>

  <Accordion title="Can another customer's data appear in my answers?">
    No. Retrieval is scoped to the asking assistant's knowledge within your organisation, and the
    organisation is derived from the verified credential on every request. See [Security](/security).
  </Accordion>

  <Accordion title="Which content can I connect?">
    Websites, sitemaps, GitHub repositories, and uploaded PDF, Word, Markdown and text files. See
    [Knowledge sources](/knowledge/sources).
  </Accordion>

  <Accordion title="How do I keep answers up to date?">
    Re-sync sources when your content changes. MITHUNAI does not re-sync on a schedule yet, so trigger
    [sync](/api-reference/knowledge/sync-source) from your publishing pipeline or a scheduled job.
  </Accordion>

  <Accordion title="Which models can I use?">
    Any model in your deployment's catalogue. Each assistant can use a different one. See [Create and
    configure assistants](/assistants/configure).
  </Accordion>

  <Accordion title="Can I put the assistant on my website?">
    Yes, with the [widget](/channels/widget): one snippet copied from the console, restricted to the
    origins you allow, for visitors who never sign in.
  </Accordion>

  <Accordion title="Can I call it from my backend?">
    Yes. Create an [API key](/administration/api-keys) and call the [HTTP API](/channels/api) with
    `Authorization: Bearer arukz_sk_…`.
  </Accordion>

  <Accordion title="Does it work with Claude, Cursor or VS Code?">
    Yes, through the [MCP server](/channels/mcp), which offers three read-only tools for listing,
    searching and asking.
  </Accordion>

  <Accordion title="Can I use my own brand?">
    Yes. Set your product name, logo, favicon, colours and links per organisation, and they apply to
    the console and the widget. See [Branding](/administration/branding).
  </Accordion>

  <Accordion title="What happens if the model provider is unavailable?">
    The question fails: [Send a message](/api-reference/conversations/send-message) returns `502
          provider_failure`, and a streamed answer ends with `answer.error`, or with `answer.interrupted` if
    part of the answer was already written. Earlier turns in the conversation are unaffected. Retry
    with backoff; see [Errors](/api-reference/errors).
  </Accordion>

  <Accordion title="Are there usage limits?">
    Requests are rate limited per minute. See [Rate limits](/api-reference/rate-limits). Longer-term
    usage quotas are planned.
  </Accordion>

  <Accordion title="Does it support SSO or SCIM?">
    Not yet. Both are planned. See [Product status](/resources/product-status).
  </Accordion>

  <Accordion title="Can the assistant take actions, such as creating tickets?">
    Not today. MITHUNAI answers questions; it does not act in other systems. See [Product status](/resources/product-status).
  </Accordion>
</AccordionGroup>