> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mithunai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Deployment modes: hosted today, private cloud not offered

> MITHUNAI is a hosted service in Germany. What it supports, what a dedicated install adds, and why private cloud and on-premises are not offered yet.

MITHUNAI is offered as a hosted service, run by MITHUNAI in Germany. A dedicated install, with its own database and secrets on the same infrastructure, is arranged case by case and is not available to order. Private cloud and on-premises deployments are not offered today; if you need one, raise it with your MITHUNAI contact before planning around it.

## The modes

| Mode | Status | What it means |
| - | - | - |
| Hosted, shared | Available | Your organisation on `app.mithunai.com`, isolated from every other organisation |
| Hosted, dedicated install | By arrangement only | Your own database, cache and secrets, your own hostname and your own model key, operated by MITHUNAI. Confirm with your MITHUNAI contact before relying on it |
| Private cloud | Not offered | MITHUNAI in your cloud account |
| On-premises | Not offered | MITHUNAI on your hardware |

## What the hosted service supports

| Capability | Hosted today |
| - | - |
| Console, widget, HTTP API, MCP | Yes. MCP tools are read-only |
| Chat and the Model Gateway | Yes |
| Agents, AI employees, AI search visibility, Slack | Beta |
| White-labelling: your brand, colours and logo | Yes |
| Data region | Germany only. No choice of region yet |
| Single sign-on with your identity provider, SCIM | Planned |
| Multi-factor authentication | Not available yet |
| Customer-managed encryption keys | Not available |
| Models you host yourself, or no outbound calls | Not available. A deployment needs a model provider it reaches over https |
| High availability and failover | Not available. The service runs on one server |
| Point-in-time recovery | Not available. Recovery is to the last nightly backup |
| Service-level agreement or uptime commitment | Not available |

## Related pages

* [Where MITHUNAI runs](https://docs.mithunai.com/administration/deployment.md): what a deployment consists of and what it calls.
* [Shared responsibility](https://docs.mithunai.com/trust/shared-responsibility.md): who does what.
* [Subprocessors](https://docs.mithunai.com/trust/subprocessors.md): the services your data is sent to.


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