Side by side
When to use an assistant
- People ask questions that your documentation, repositories or files already answer.
- A wrong answer costs more than no answer, so you want citations and an honest “I don’t know”.
- The audience is public or anonymous: visitors on your website, customers in your product.
When to use an agent
- The work is a task, not a question: triaging, drafting a change, running a recurring check.
- Someone on your team will review what it did, or approve the steps that matter.
- You are prepared to decide what it may reach.