Withdraw the visitor's rating of a widget answer
Remove the visitor’s rating from one answer in their own thread. Clearing a rating that is not there succeeds, so the call is safe to repeat.
DELETE
Removes the visitor’s rating from one answer in a thread they hold the token for, and returns
204 with no body. It is idempotent: clearing a rating that is not there is also a 204. A withdrawn thumbs down no longer appears in the unanswered-questions report.
Call this from the visitor’s browser. It takes the embed’s public widget key in X-ARUKZ-Widget-Key, and the browser’s Origin must be allowed by both the deployment’s allowed_origins and the platform-wide widget allowlist. See Website widget.
You must also send the thread’s X-ARUKZ-Visitor-Token. The token is checked first: a missing token, another thread’s token, an unknown conversation ID and a malformed ID all return the same 404, so one visitor cannot rate, read or clear another visitor’s rating.
string
required
The conversation’s ID (UUID), from Start a widget
conversation.
string
required
The answer’s
id (UUID), from Send a widget message
or List widget messages.string
required
The deployment’s public widget key,
arukz_wk_….string
required
The visitor token returned when this thread was started.
string
required
Set by the browser. It must exactly match an origin allowed for this deployment. When you call
from outside a browser, set it yourself.
Last modified on October 12, 2026
