Read who from support can see your data

GET

support-access

curl "$MITHUNAI_URL/arukz/api/v1/support-access" \
  --header "Authorization: Bearer $MITHUNAI_API_KEY"

import os

import requests

response = requests.get(
    f"{os.environ['MITHUNAI_URL']}/arukz/api/v1/support-access",
    headers={"Authorization": f"Bearer {os.environ['MITHUNAI_API_KEY']}"},
    timeout=30,
)
response.raise_for_status()
state = response.json()
if state["active"]:
    print(f"{len(state['active'])} support session(s) live right now")

// From your backend. Never send an API key to a browser.
const response = await fetch(`${process.env.MITHUNAI_URL}/arukz/api/v1/support-access`, {
  headers: { Authorization: `Bearer ${process.env.MITHUNAI_API_KEY}` },
})
const state = await response.json()
console.log(state.allowed, state.active.length)

{
  "allowed": true,
  "active": [
    {
      "id": "9b1deb4d-3b7d-4bad-9bdd-2b0d7b3dcb6d",
      "staff_name": "Priya Raman",
      "staff_email": "priya.raman@mithunai.com",
      "reason": "Ticket 4821: ingestion reports success but the assistant abstains",
      "started_at": "2026-09-26T09:14:02.118374+00:00",
      "expires_at": "2026-09-26T10:14:02.118374+00:00",
      "end": null
    }
  ],
  "history": [
    {
      "id": "9b1deb4d-3b7d-4bad-9bdd-2b0d7b3dcb6d",
      "staff_name": "Priya Raman",
      "staff_email": "priya.raman@mithunai.com",
      "reason": "Ticket 4821: ingestion reports success but the assistant abstains",
      "started_at": "2026-09-26T09:14:02.118374+00:00",
      "expires_at": "2026-09-26T10:14:02.118374+00:00",
      "end": null
    },
    {
      "id": "3f2a1c9e-8b4d-4e6f-9a1b-2c3d4e5f6a7b",
      "staff_name": "Priya Raman",
      "staff_email": "priya.raman@mithunai.com",
      "reason": "Ticket 4713: widget returns 400 on every question",
      "started_at": "2026-09-19T11:02:44.901233+00:00",
      "expires_at": "2026-09-19T12:02:44.901233+00:00",
      "end": "expired"
    }
  ]
}

{ "code": "authentication_error", "message": "Authentication is required." }

{ "code": "authorization_error", "message": "You are not allowed to perform this action." }

Whether MITHUNAI support may open a session against your organisation, which sessions are live right now, and which have been. Requires the owner or administrator role; see Support access for what a session can and cannot read. Support access is off until you turn it on. While it is off, your organisation is not visible to support at all: an attempt to open a session against it is refused as though the organisation did not exist. A live support session cannot read this endpoint. The record of support’s access to your data belongs to you, not to the party doing the accessing.

Response

boolean

required

Whether MITHUNAI support may open a session. false until an owner or administrator turns it on.

object[]

required

Sessions inside the organisation right now. Empty when nobody is.

Show session

string

required

The session id.

string

required

The staff member’s name, captured when the session opened.

string

required

The staff member’s email, captured when the session opened.

string

required

The reason they gave for opening it.

string

required

When the session opened, ISO 8601 in UTC.

string

required

When the session stops, or stopped, ISO 8601 in UTC.

string | null

required

Why it stopped. null while it is live.

object[]

required

Recent sessions, live and finished, newest first. Same fields as active.

curl "$MITHUNAI_URL/arukz/api/v1/support-access" \
  --header "Authorization: Bearer $MITHUNAI_API_KEY"

import os

import requests

response = requests.get(
    f"{os.environ['MITHUNAI_URL']}/arukz/api/v1/support-access",
    headers={"Authorization": f"Bearer {os.environ['MITHUNAI_API_KEY']}"},
    timeout=30,
)
response.raise_for_status()
state = response.json()
if state["active"]:
    print(f"{len(state['active'])} support session(s) live right now")

// From your backend. Never send an API key to a browser.
const response = await fetch(`${process.env.MITHUNAI_URL}/arukz/api/v1/support-access`, {
  headers: { Authorization: `Bearer ${process.env.MITHUNAI_API_KEY}` },
})
const state = await response.json()
console.log(state.allowed, state.active.length)

{
  "allowed": true,
  "active": [
    {
      "id": "9b1deb4d-3b7d-4bad-9bdd-2b0d7b3dcb6d",
      "staff_name": "Priya Raman",
      "staff_email": "priya.raman@mithunai.com",
      "reason": "Ticket 4821: ingestion reports success but the assistant abstains",
      "started_at": "2026-09-26T09:14:02.118374+00:00",
      "expires_at": "2026-09-26T10:14:02.118374+00:00",
      "end": null
    }
  ],
  "history": [
    {
      "id": "9b1deb4d-3b7d-4bad-9bdd-2b0d7b3dcb6d",
      "staff_name": "Priya Raman",
      "staff_email": "priya.raman@mithunai.com",
      "reason": "Ticket 4821: ingestion reports success but the assistant abstains",
      "started_at": "2026-09-26T09:14:02.118374+00:00",
      "expires_at": "2026-09-26T10:14:02.118374+00:00",
      "end": null
    },
    {
      "id": "3f2a1c9e-8b4d-4e6f-9a1b-2c3d4e5f6a7b",
      "staff_name": "Priya Raman",
      "staff_email": "priya.raman@mithunai.com",
      "reason": "Ticket 4713: widget returns 400 on every question",
      "started_at": "2026-09-19T11:02:44.901233+00:00",
      "expires_at": "2026-09-19T12:02:44.901233+00:00",
      "end": "expired"
    }
  ]
}

{ "code": "authentication_error", "message": "Authentication is required." }

{ "code": "authorization_error", "message": "You are not allowed to perform this action." }

Last modified on September 26, 2026

⌘I

curl "$MITHUNAI_URL/arukz/api/v1/support-access" \
  --header "Authorization: Bearer $MITHUNAI_API_KEY"

import os

import requests

response = requests.get(
    f"{os.environ['MITHUNAI_URL']}/arukz/api/v1/support-access",
    headers={"Authorization": f"Bearer {os.environ['MITHUNAI_API_KEY']}"},
    timeout=30,
)
response.raise_for_status()
state = response.json()
if state["active"]:
    print(f"{len(state['active'])} support session(s) live right now")

// From your backend. Never send an API key to a browser.
const response = await fetch(`${process.env.MITHUNAI_URL}/arukz/api/v1/support-access`, {
  headers: { Authorization: `Bearer ${process.env.MITHUNAI_API_KEY}` },
})
const state = await response.json()
console.log(state.allowed, state.active.length)

{
  "allowed": true,
  "active": [
    {
      "id": "9b1deb4d-3b7d-4bad-9bdd-2b0d7b3dcb6d",
      "staff_name": "Priya Raman",
      "staff_email": "priya.raman@mithunai.com",
      "reason": "Ticket 4821: ingestion reports success but the assistant abstains",
      "started_at": "2026-09-26T09:14:02.118374+00:00",
      "expires_at": "2026-09-26T10:14:02.118374+00:00",
      "end": null
    }
  ],
  "history": [
    {
      "id": "9b1deb4d-3b7d-4bad-9bdd-2b0d7b3dcb6d",
      "staff_name": "Priya Raman",
      "staff_email": "priya.raman@mithunai.com",
      "reason": "Ticket 4821: ingestion reports success but the assistant abstains",
      "started_at": "2026-09-26T09:14:02.118374+00:00",
      "expires_at": "2026-09-26T10:14:02.118374+00:00",
      "end": null
    },
    {
      "id": "3f2a1c9e-8b4d-4e6f-9a1b-2c3d4e5f6a7b",
      "staff_name": "Priya Raman",
      "staff_email": "priya.raman@mithunai.com",
      "reason": "Ticket 4713: widget returns 400 on every question",
      "started_at": "2026-09-19T11:02:44.901233+00:00",
      "expires_at": "2026-09-19T12:02:44.901233+00:00",
      "end": "expired"
    }
  ]
}

{ "code": "authentication_error", "message": "Authentication is required." }

{ "code": "authorization_error", "message": "You are not allowed to perform this action." }

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Read who from support can see your data

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