Set the confidence threshold
Below it, a drafted Support reply becomes a hand-off to a person that tags the Zendesk ticket.
PUT
/
employees
/
support
/
confidence
Set the confidence threshold
curl --request PUT \
--url https://app.mithunai.com/mithunai/api/v1/employees/support/confidence \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"threshold": {}
}
'import requests
url = "https://app.mithunai.com/mithunai/api/v1/employees/support/confidence"
payload = { "threshold": {} }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.put(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PUT',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({threshold: {}})
};
fetch('https://app.mithunai.com/mithunai/api/v1/employees/support/confidence', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));Below the threshold a reply is not drafted: the ticket is handed to a person, and in Zendesk the hand-off adds the tag
needs_a_person. Either way it waits for approval. Answers 409 until Zendesk is connected. Requires owner or admin, signed in. Audited.
AI employees are in beta. Every route answers
404 unless your deployment has switched the
beta on. See Test on past tickets. This has not yet run on a real
Zendesk account.Body
number | null
required
From 0 to 1, or
null to turn it off.Response
As Read the confidence threshold returns.Last modified on November 7, 2026
Set the confidence threshold
curl --request PUT \
--url https://app.mithunai.com/mithunai/api/v1/employees/support/confidence \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"threshold": {}
}
'import requests
url = "https://app.mithunai.com/mithunai/api/v1/employees/support/confidence"
payload = { "threshold": {} }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.put(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PUT',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({threshold: {}})
};
fetch('https://app.mithunai.com/mithunai/api/v1/employees/support/confidence', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));