Judge a simulated reply
Mark what the Support employee would have proposed as good, needing an edit, or wrong.
PUT
/
employees
/
support
/
simulations
/
{run_id}
/
tickets
/
{reference}
/
verdict
Judge a simulated reply
curl --request PUT \
--url https://app.mithunai.com/mithunai/api/v1/employees/support/simulations/{run_id}/tickets/{reference}/verdict \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '{
"verdict": {}
}'import requests
url = "https://app.mithunai.com/mithunai/api/v1/employees/support/simulations/{run_id}/tickets/{reference}/verdict"
payload = { "verdict": {} }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.put(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PUT',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({verdict: {}})
};
fetch('https://app.mithunai.com/mithunai/api/v1/employees/support/simulations/{run_id}/tickets/{reference}/verdict', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));Once the test is done (
409 before). Requires agent_action.approve, signed in.
AI employees are in beta. Every route answers
404 unless your deployment has switched the
beta on. See Test on past tickets. This has not yet run on a real
Zendesk account.Path
string
required
The test.
string
required
The Zendesk ticket’s id in that test.
Body
string | null
required
good, needs_edit, wrong, or null to clear it.Response
As Read a test returns.Last modified on November 7, 2026
Judge a simulated reply
curl --request PUT \
--url https://app.mithunai.com/mithunai/api/v1/employees/support/simulations/{run_id}/tickets/{reference}/verdict \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '{
"verdict": {}
}'import requests
url = "https://app.mithunai.com/mithunai/api/v1/employees/support/simulations/{run_id}/tickets/{reference}/verdict"
payload = { "verdict": {} }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.put(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PUT',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({verdict: {}})
};
fetch('https://app.mithunai.com/mithunai/api/v1/employees/support/simulations/{run_id}/tickets/{reference}/verdict', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));