List tests on past tickets
The latest tests of the Support employee on solved tickets, each summarised at the stored threshold.
GET
/
employees
/
support
/
simulations
List tests on past tickets
curl --request GET \
--url https://app.mithunai.com/mithunai/api/v1/employees/support/simulations \
--header 'Authorization: Bearer <token>'import requests
url = "https://app.mithunai.com/mithunai/api/v1/employees/support/simulations"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://app.mithunai.com/mithunai/api/v1/employees/support/simulations', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));{
"runs": [
{}
]
}Requires
agent.read. Each run’s summary says how many would have got a drafted reply at the stored threshold and how many would have gone to a person. Tickets are left out; read one run for them.
AI employees are in beta. Every route answers
404 unless your deployment has switched the
beta on. See Test on past tickets. This has not yet run on a real
Zendesk account.Response
object[]
Newest first, at most five. Kept for 14 days.
Last modified on November 7, 2026
List tests on past tickets
curl --request GET \
--url https://app.mithunai.com/mithunai/api/v1/employees/support/simulations \
--header 'Authorization: Bearer <token>'import requests
url = "https://app.mithunai.com/mithunai/api/v1/employees/support/simulations"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://app.mithunai.com/mithunai/api/v1/employees/support/simulations', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));{
"runs": [
{}
]
}