Turn picking up new tickets on or off
Have the Support employee file new Zendesk tickets by itself. It only ever proposes.
PUT
/
employees
/
support
/
intake
Turn picking up new tickets on or off
curl --request PUT \
--url https://app.mithunai.com/mithunai/api/v1/employees/support/intake \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"enabled": true
}
'import requests
url = "https://app.mithunai.com/mithunai/api/v1/employees/support/intake"
payload = { "enabled": True }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.put(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PUT',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({enabled: true})
};
fetch('https://app.mithunai.com/mithunai/api/v1/employees/support/intake', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));On, a check every five minutes reads tickets still new in Zendesk and created since, and files each as
Support work, once. Anything with an outside effect waits for a person, whatever your approval policy
says. Each check acts as whoever turned this on, and stops if they lose the role. Answers
409 until
Zendesk is connected to the Support inbox. Requires owner or admin, signed in. Audited.
AI employees are in beta. Every route answers
404 unless your deployment has switched the
beta on, and these routes need a second switch, off by default. See Work that arrives by
itself. This has never run against a real Zendesk account.Body
boolean
required
true or false.string
The assistant whose knowledge answers these tickets. Without one they go to your team.
Response
As Read whether new tickets are picked up returns.Last modified on November 4, 2026
Turn picking up new tickets on or off
curl --request PUT \
--url https://app.mithunai.com/mithunai/api/v1/employees/support/intake \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"enabled": true
}
'import requests
url = "https://app.mithunai.com/mithunai/api/v1/employees/support/intake"
payload = { "enabled": True }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.put(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PUT',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({enabled: true})
};
fetch('https://app.mithunai.com/mithunai/api/v1/employees/support/intake', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));