Read a test on past tickets
Each ticket beside what your team replied and what the Support employee would have proposed.
GET
/
employees
/
support
/
simulations
/
{run_id}
Read a test on past tickets
curl --request GET \
--url https://app.mithunai.com/mithunai/api/v1/employees/support/simulations/{run_id} \
--header 'Authorization: Bearer <token>'import requests
url = "https://app.mithunai.com/mithunai/api/v1/employees/support/simulations/{run_id}"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://app.mithunai.com/mithunai/api/v1/employees/support/simulations/{run_id}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));{
"tickets": [
{}
]
}Requires
agent.read. Every text field of a ticket came from the ticket and is text, never markup. confidence.score is the retrieval score of the strongest source the reply cites, and 0 when the answer engine declined; it is not the model grading itself.
AI employees are in beta. Every route answers
404 unless your deployment has switched the
beta on. See Test on past tickets. This has not yet run on a real
Zendesk account.Path
string
required
The test.
Response
object[]
Each with
human_reply, proposed_reply, outcome, sources, confidence and verdict.Last modified on November 7, 2026
Read a test on past tickets
curl --request GET \
--url https://app.mithunai.com/mithunai/api/v1/employees/support/simulations/{run_id} \
--header 'Authorization: Bearer <token>'import requests
url = "https://app.mithunai.com/mithunai/api/v1/employees/support/simulations/{run_id}"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://app.mithunai.com/mithunai/api/v1/employees/support/simulations/{run_id}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));{
"tickets": [
{}
]
}