Start a simulation on past solved tickets
Run the Support employee on recently solved Zendesk tickets. It only reads.
POST
/
employees
/
support
/
simulations
Start a simulation on past solved tickets
curl --request POST \
--url https://app.mithunai.com/mithunai/api/v1/employees/support/simulations \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"assistant_id": "<string>"
}
'import requests
url = "https://app.mithunai.com/mithunai/api/v1/employees/support/simulations"
payload = { "assistant_id": "<string>" }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({assistant_id: '<string>'})
};
fetch('https://app.mithunai.com/mithunai/api/v1/employees/support/simulations', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));Reads your most recently solved tickets and asks the assistant once for each, so each counts against your monthly allowance. Nothing is sent, filed or tagged. It runs in the background: read the run until
status is done. One at a time and five a day: 409 while one runs or until Zendesk is connected, 429 past the day’s runs. Requires owner or admin, signed in. Audited.
AI employees are in beta. Every route answers
404 unless your deployment has switched the
beta on. See Test on past tickets. This has not yet run on a real
Zendesk account.Body
string
required
The assistant whose knowledge answers the tickets.
integer
default:"5"
How many tickets, from 1 to 10.
Response
202, and the run, queued. See Read a test.Last modified on November 7, 2026
Start a simulation on past solved tickets
curl --request POST \
--url https://app.mithunai.com/mithunai/api/v1/employees/support/simulations \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"assistant_id": "<string>"
}
'import requests
url = "https://app.mithunai.com/mithunai/api/v1/employees/support/simulations"
payload = { "assistant_id": "<string>" }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({assistant_id: '<string>'})
};
fetch('https://app.mithunai.com/mithunai/api/v1/employees/support/simulations', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));