Read whether new tickets are picked up
Whether new helpdesk tickets are picked up, when it last checked and what it found.
GET
/
employees
/
support
/
intake
Read whether new tickets are picked up
curl --request GET \
--url https://app.mithunai.com/mithunai/api/v1/employees/support/intake \
--header 'Authorization: Bearer <token>'import requests
url = "https://app.mithunai.com/mithunai/api/v1/employees/support/intake"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://app.mithunai.com/mithunai/api/v1/employees/support/intake', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));{
"connected": true,
"helpdesk": {},
"enabled": true,
"assistant_id": {},
"enabled_by": {},
"enabled_at": {},
"last_checked_at": {},
"problem": "<string>",
"picked_up_today": 123,
"daily_limit": 123,
"recent": [
{}
]
}Requires
agent.read.
AI employees are in beta. Every route answers
404 unless your deployment has switched the
beta on, and these routes need a second switch, off by default. See Work that arrives by
itself. This has never run against a real Zendesk, Freshdesk
or Intercom account.Response
boolean
required
Whether a helpdesk is connected to the Support inbox. It cannot be turned on until one is.
string | null
required
Which helpdesk the Support inbox reads:
zendesk, freshdesk or intercom. null when none is
connected.boolean
required
Whether it is on.
string | null
required
The assistant whose knowledge answers these tickets. Without one they go to your team.
string | null
required
Who each check acts as. It stops if they lose the role.
string | null
required
When it was turned on. Tickets created before this are not picked up.
string | null
required
When it last looked.
null until it has.string
required
A sentence about the last check, or empty. Never words of the helpdesk’s or a ticket’s.
integer
required
Tickets filed this UTC day.
integer
required
How many one organisation may file per UTC day.
object[]
required
The latest few, newest first:
task_id, title, reference, status and created_at. A title
is the ticket’s own, and is text and nothing else.Last modified on November 7, 2026
Read whether new tickets are picked up
curl --request GET \
--url https://app.mithunai.com/mithunai/api/v1/employees/support/intake \
--header 'Authorization: Bearer <token>'import requests
url = "https://app.mithunai.com/mithunai/api/v1/employees/support/intake"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://app.mithunai.com/mithunai/api/v1/employees/support/intake', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));{
"connected": true,
"helpdesk": {},
"enabled": true,
"assistant_id": {},
"enabled_by": {},
"enabled_at": {},
"last_checked_at": {},
"problem": "<string>",
"picked_up_today": 123,
"daily_limit": 123,
"recent": [
{}
]
}