Read the confidence threshold
Whether Zendesk is connected, and the confidence a drafted Support reply must reach.
GET
/
employees
/
support
/
confidence
Read the confidence threshold
curl --request GET \
--url https://app.mithunai.com/mithunai/api/v1/employees/support/confidence \
--header 'Authorization: Bearer <token>'import requests
url = "https://app.mithunai.com/mithunai/api/v1/employees/support/confidence"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://app.mithunai.com/mithunai/api/v1/employees/support/confidence', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));{
"connected": true,
"threshold": {}
}Requires
agent.read. threshold is a number from 0 to 1, or null when none is set.
AI employees are in beta. Every route answers
404 unless your deployment has switched the
beta on. See Test on past tickets. This has not yet run on a real
Zendesk account.Response
boolean
Whether Zendesk is connected to the Support inbox.
number | null
The threshold, or
null: off.Last modified on November 7, 2026
Read the confidence threshold
curl --request GET \
--url https://app.mithunai.com/mithunai/api/v1/employees/support/confidence \
--header 'Authorization: Bearer <token>'import requests
url = "https://app.mithunai.com/mithunai/api/v1/employees/support/confidence"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://app.mithunai.com/mithunai/api/v1/employees/support/confidence', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));{
"connected": true,
"threshold": {}
}