Usage
Operations → Usage shows, for a time window:
Filter the report to one assistant to compare assistants. The report contains counts only, never question or answer text.
With the API, use Get usage with
days for a trailing window, or start and end for an exact range of up to 366 days.
Owners, Administrators and Editors can read usage.
Unanswered questions
Operations → Unanswered lists the questions your assistants declined to answer, newest first, for the last 7, 30 or 90 days. Each row shows the question, when it was asked, the assistant and the channel. It never shows who asked. This is your content backlog. For each question:- Decide whether your assistant should answer it. Off-topic questions are correctly declined.
- If it should, find or write the content that answers it.
- Re-sync the source, and ask the question again.
Reading the numbers
- A high abstention rate usually means a content gap, not a product fault. Check the unanswered report before changing anything else.
- A sudden jump in abstentions after a change often means a source failed to sync or an assistant lost its knowledge. Check the ingestion jobs.
- Failures point at the model provider or the deployment. If they persist, contact your MITHUNAI administrator.