Read a conversation
- Open Analyze → Conversations. Each row shows the conversation’s title, how many messages it has and when it was last active, most recent first.
- Use Search conversations to narrow the list.
- Select a row. The conversation opens as a sequence of questions and answers. Each answer shows its numbered citations, and an answer the assistant declined is shown as an abstention, not as an error.
- Select All conversations to go back to the list.
What the screen does not show
- Who asked. No name, email address or visitor identifier appears in the list or in a conversation.
- The channel, the assistant or a rating per row. The list shows only the title, the message count and the last activity. Usage by channel and by assistant is on the Dashboard, and answers rated unhelpful are under Coverage gaps.
Who can read conversations
When an Owner or Administrator opens a conversation they did not take part in, the read is recorded in the organisation’s audit trail.
With the API
List conversations and Get a conversation return the same data, under the same rule: a credential that may read other people’s conversations gets the whole organisation’s, and any other gets its own.Next steps
- Find the questions that went unanswered in Coverage gaps.
- See which content the answers relied on in Source analytics.