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Proposed answers is a tab on Coverage gaps. It is in beta. It lists your coverage gaps — questions your assistants declined, or whose answers were rated unhelpful, grouped when they ask the same thing — with how many times each was asked. The most asked come first, then the most recent.

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Draft, review, publish

  1. Choose Draft answer on a gap. The assistant that was asked it most searches its own knowledge bases and drafts an answer, with the passages it used listed underneath.
  2. Read the draft and edit the answer, and the question too if it names a person or reads oddly.
  3. Choose the knowledge base to publish into, and Publish.
Publishing adds the question and answer to a custom answers source in that knowledge base and starts its sync. Once the sync finishes, your assistants answer that question from it. The gap leaves the list.

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When there is not enough to draft from

A draft is written the same way an answer is: only from your own sources, and only when they say enough. Many gaps were declined precisely because your content does not cover them, so you will often see There is not enough in your content to draft this. Write the answer yourself in the same box and publish it, or add a source that covers it. A draft is never invented, and nothing is published until you choose Publish.

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Dismiss

Dismiss hides a gap you do not intend to answer, such as an off-topic question. It comes back if someone asks the same thing in new words. A dismissal lasts 120 days.

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What it costs, and who can use it

Each draft counts as one answer against your monthly allowance. Proposed answers is for Owners and Administrators only, because it shows questions other people asked; it never shows who asked. Every draft, publish and dismissal is recorded in the organisation’s audit trail.

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With the API

List coverage gaps to answer, draft, publish and dismiss.
Last modified on November 7, 2026