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If you have forgotten your password, you can choose a new one yourself.
  1. On the sign-in screen, choose Forgot password?
  2. Enter the email address you sign in with and press Send reset link.
  3. Open the email and follow the link.
  4. Choose a new password: at least 8 characters, with a letter and a number.
  5. Sign in with the new password.
The screen says the same thing whatever address you enter (“if that address has an account, we have sent it a link”), so nobody can use it to find out who has an account.

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Good to know

  • The link works once and for 30 minutes. Asking again sends a new link, and the earlier one stops working.
  • Changing your password signs you out of the console on every device, and stops your sign-ins to Chat, Agents and the Gateway from being renewed. Anyone who had your old password loses access with it.
  • At most three reset emails an hour are sent to one address. If one does not arrive, check your spam folder before asking again.
  • Nothing about your account changes until you use the link. If you did not ask for a reset, ignore the email.
This needs the deployment to be able to send email. If it cannot, the screen says email is not set up and to ask an administrator. The person who runs your deployment can then set a password for you. Password reset is in beta: a test message from the hosted service has arrived in a real inbox, but the reset message itself has not yet been tried with a real address.
Last modified on November 7, 2026