Subprocessors: the services your data is sent to

The hosted MITHUNAI service uses three outside services for every organisation: Hetzner Cloud, which hosts the servers in Germany; NVIDIA, whose models write answers and embed your content; and Resend, which delivers invitation and password-reset email. Any other service receives your data only when it is switched on, by MITHUNAI for the deployment or by your organisation for itself. The list is given for information. It is not yet a contractual list, and there is no notice of changes to it yet.

Always used

Service	What it does	What it receives	Location
Hetzner Cloud	Hosts the servers	Everything the service stores, at rest	Germany
NVIDIA	Answer and embedding models	Your content when it is embedded, and each question with the passages retrieved for it	Per NVIDIA’s terms
Resend	Delivers invitation, password-reset and access-request email	The recipient’s address and the message, which carries your organisation’s name, the sender’s name and a single-use link. No content from your sources	Per Resend’s terms

MITHUNAI does not train models on your content. Each provider processes what it receives under its own terms. See Models and providers.

Used only when switched on

Service	When	What it receives
OpenAI, Anthropic, Perplexity	Your organisation turns an engine on for AI search visibility	The buyer questions your organisation wrote, nothing else
Slack	Your organisation connects a workspace to the Slack bot	The question asked in Slack, and the answer with its source titles and links
The model provider behind the Gateway	You use Chat or send requests through the Gateway	Your messages and requests

Services you connect

When your organisation connects a source or gives an AI employee a tool, MITHUNAI contacts that service on your instruction, with your own saved token where one is needed, and sends that token nowhere else: websites and sitemaps, GitHub, Confluence, Jira, Notion, Zendesk, Discourse, and for AI employees helpdesks, CRMs, mailboxes, identity providers and monitoring tools. These are your own vendors, under your own contracts with them. See Saved connections and Connect your tools.

Services that receive none of your content

Let’s Encrypt issues the TLS certificates, the documentation site is hosted by Mintlify, and the marketing site at www.mithunai.com is hosted by Vercel. None of them receives anything from your organisation’s use of the product.

Where MITHUNAI runs: what a deployment calls outside itself.
Data handling: what is stored and for how long.
Compliance: what MITHUNAI can and cannot claim.

Account and sign-in

Members

Organisation

Usage

Security, compliance and deployment

Subprocessors: the services your data is sent to

Always used

Used only when switched on

Services you connect

Services that receive none of your content

​Always used

​Used only when switched on

​Services you connect

​Services that receive none of your content

​Related pages

Always used

Used only when switched on

Services you connect

Services that receive none of your content

Related pages